Refund policy

Your satisfaction with your Blush jewellery is important to us. Are you not 100% satisfied with your purchase? No problem, you can revoke your agreement with Blush Jewels within 30 days of receiving your order. If you wish to return an order, you may return the product in its original condition and (if reasonably possible) the original packaging, with the label attached (the item must not have been worn). Within this period you can return the jewellery free of charge from the Netherlands and Belgium. Outside of this, you are responsible for the costs yourself.

For more information about the return conditions, please contact our customer service, which you can reach by telephone at +31 (020) 3428040 or email info@blush-jewels.com.

How can I return an item?

Would you like to return an item? You can register your return online via the portal, after which you can deliver the shipment free of charge to the service point.

You can register the return with the simple steps below:

  1. Register the return in the returns portal using the order number and email address.
  2. Select the products you want to return
  3. Choose the carrier you want to send the return with
  4. Confirm the return
  5. Print the label and attach it to the box
  6. Drop off the package at your selected service point. Keep the shipping receipt safe until the refund has been issued.

Frequently asked questions

Can I return the items with a carrier of my choice?
Through our returns portal it is possible to return products free of charge with multiple carriers. If you choose to return the products via a carrier of your choice, you are responsible for the costs of the return shipment and you also bear the risk of shipping.
How quickly will I be refunded after returning the products?
Once we have received your return shipment in good order, you will receive a confirmation of receipt from us. We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than within 14 days of receipt of the cancellation notice. However, we may wait with reimbursement until we have received the products, or until you have demonstrated that you have sent them. The purchase amount will be refunded using the same payment method you used to make the purchase (as far as technically possible).
Within what period can I return an item?
You have the right to withdraw from the agreement within 30 days. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired. You must return or hand over the goods to us without delay, but in any case no later than 30 days after the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the 30-day period has expired.
Can I use the right of withdrawal?
If you exercise your right of withdrawal, the product will be returned to us in its original condition and packaging (if reasonably possible). You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We will also charge a depreciation if accessories are missing.

You can hier print the European model withdrawal from here.

What is the return address?
Return address: Elements Logistics Bv. Lemelerbergweg 42, 1101 AM Amsterdam "If you are not satisfied with the handling of your complaint? You can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/)."

Kundenservice

Do you have a question? Take a look at our frequently asked questions or contact us. Our customer service is open from 9:00 a.m. to 6:00 p.m.