If you would like to return your order, or part of your order, you can go to our our returnspage and submit your return request. On this page you can register your return request by entering your order number (including # in front of the number) and your postal code. Once you have completed the steps for the return request, we will send you a return label that you can use to submit the return at your local PostNL service points. Please make sure you keep the return confirmation, until you have received your refund. The return service is free of charge for all orders in the Netherlands and Belgium, for all orders that have been submitted for a return within 30 days after placing the order.