Verzending
Delivery to the Netherlands and Belgium
Your order will be delivered to the Netherlands or Belgium free of charge by PostNL and Trunkrs. Your order will be delivered free of charge in Belgium by PostNL.
If you place your order on Sunday up to and including Thursday before 23:59 o'clock where Trunkrs makes the delivery to an address in the Netherlands, the parcel will be delivered the next day in the evening. This may take a day longer for deliveries to Belgium.
Note: Trunkrs is not available in Belgium for postcodes that start with 4, 5, 6, 7, 13 and 14.
If you order on the same days before 3 p.m. with PostNL making the delivery, the parcel will be sent that very same day.
General delivery information
If you want to follow the status of your delivery of your parcel, you can do this via the Track & Trace link.
If you receive the message “No notifications have been found for this combination”, it may be the case that the Track & Trace has not yet been processed. When this is the case, you can get the status of the sending of your parcel the next working day.
If you still have not received your order two working days after the message that it was sent and you still see this notification, contact our Customer Service. We will gladly help you.
Are you not home when a delivery attempt is made?
The delivery driver will then try to deliver your parcel at your neighbour's.
If this is not possible, the delivery driver will leave a card with a ‘not home code’. You can use this code at PostNL to select a new delivery moment yourself. This is possible until 10 p.m. If you do not do anything, PostNL will, in most cases, try to deliver again on the next delivery day (Monday to Saturday). When your parcel is being delivered with Trunkrs, the delivery driver will try again the next working day in the evening.
Has a parcel been delivered at a PostNL site?
Your parcel will be kept for two weeks at the PostNL site. After this period, the parcel will be returned to the sender.
Sending timelines and costs:
|
Countries |
Sending times |
Costs |
|
Belgium |
1 to 2 |
Sending is free of charge |
|
Bulgaria |
4 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Cyprus |
4 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Denmark |
2 to 3 |
Sending is free of charge |
|
Germany |
2 to 3 |
Sending is free of charge |
|
Estonia |
4 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Finland |
3 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
France |
2 to 4 |
Sending is free of charge |
|
Greece |
3 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Hungary |
3 to 6 |
Sending is free of charge |
|
Ireland |
2 to 4 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Italy |
2 to 5 |
Sending is free of charge |
|
Croatia |
5 to 8 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Latvia |
3 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Lithuania |
4 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Luxembourg |
1 to 2 |
Sending is free of charge |
|
Malta |
3 to 6 |
Sending is free of charge |
|
Netherlands |
1 to 2 |
Sending is free of charge |
|
Austria |
3 to 5 |
Sending is free of charge |
|
Poland |
2 to 4 |
Sending is free of charge |
|
Portugal |
3 to 5 |
Sending is free of charge |
|
Rumania |
3 to 6 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Slovenia |
2 to 4 |
Ordering value of € 0 - € 100 = € 14.95 |
|
Slovakia |
3 to 6 |
Sending is free of charge |
|
Spain |
3 to 5 |
Sending is free of charge |
|
Czech Republic |
3 to 6 |
Sending is free of charge |
|
United Kingdom |
Not available |
Not available |
|
Sweden |
2 to 5 |
Ordering value of € 0 - € 100 = € 14.95 |