Customer service
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Delivery to the Netherlands and Belgium
Your order will be delivered in the Netherlands and Belgium by PostNL.
If you place your order on these days before 15:00 pm with delivery by PostNL, your package will still be shipped the same day.
General delivery information
If you wish you track the status of your package's shipping, this is possible using the Track & Trace link.
If you see the message “No reports were found for this combination”, it is possible the Track & Trace has not yet been processed. You can then call up the status of your package's shipping on the following business day.
If you have not yet received your order two business days after the shipping confirmation, and you still see this message, please contact our customer service, and we will be pleased to assist you.
Not at home when delivery was attempted?
The delivery agent will then attempt to deliver your package to your neighbours.
If this is not possible, the delivery agent will leave a card with a 'not-home code'. You can use this code to select a new delivery time for PostNL. This can be as late as 10:00 pm. If you take no action, in most cases PostNL will try again on the next delivery day (Monday to Saturday). For delivery with Trunkrs, the delivery agent will try again in the evening of the following business day.
Package delivered to a PostNL location?
Your package will be held at the PostNL location for two weeks. After that, the package will be returned to the sender.
Shipping timelines and costs:
|
Countries |
Shipping times |
Costs |
|
Belgium |
1 to 2 |
Free shipping |
|
Bulgaria |
4 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Cyprus |
4 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Denmark |
2 to 3 |
Free shipping |
|
Germany |
2 to 3 |
Free shipping |
|
Estonia |
4 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Finland |
3 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
France |
2 to 4 |
Free shipping |
|
Greece |
3 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Hungary |
3 to 6 |
Free shipping |
|
Ireland |
2 to 4 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Italy |
2 to 5 |
Free shipping |
|
Croatia |
5 to 8 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Latvia |
3 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Lithuania |
4 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Luxembourg |
1 to 2 |
Free shipping |
|
Malta |
3 to 6 |
Free shipping |
|
The Netherlands |
1 to 2 |
Free shipping |
|
Austria |
3 to 5 |
Free shipping |
|
Poland |
2 to 4 |
Free shipping |
|
Portugal |
3 to 5 |
Free shipping |
|
Romania |
3 to 6 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Slovenia |
2 to 4 |
Order value €0 - €100 = €14.95, €100 - < = Free |
|
Slovakia |
3 to 6 |
Free shipping |
|
Spain |
3 to 5 |
Free shipping |
|
Czech Republic |
3 to 6 |
Free shipping |
|
United Kingdom |
Not available |
Not available |
|
Sweden |
2 to 5 |
Order value €0 - €100 = €14.95, €100 - < = Free |