Our customer service is available from 9:00 AM - 6:00 PM on Monday to Thursday and from 9:00 AM - 5:00 PM on Friday. We can be reached by telephone at T.: +31(0)20 342 80 40 or you can email E.: firstname.lastname@example.org. You can also fill out our contact form on our website.
Blush jewelry has a standard warranty period of six months. In the event of a manufacturing defect, the warranty is twenty-four months.
If you have forgotten the password for your account, you can select the option "Forgot your password?" on the login page on our website. You can then enter your email address and you will receive an email from us with which you can reset the password of your account.
Yes, you can also place an order without creating an account. We recommend that you create a free account during your order so that you can always view your order via our site.
Your order will be delivered free of charge in the Netherlands, Belgium and Luxembourg. Delivery costs will apply outside these countries. These depend on the destination country and are automatically adjusted during the checkout process.
If you have a discount code or gift voucher, you can enter it in the checkout module when you place your order.
Unfortunately, we do not currently sell gift vouchers online.
Once your order has been placed, it is unfortunately no longer possible to change the shipping address yourself. In this case you can contact our customer service. If your order has not yet been shipped, we can change the shipping address for you.
You can also buy our jewellery in store from one of our dealers. You can find this via the dealer locator on our website.
We have tried to make the ordering process as easy as possible. On the product pages you can add your products to your shopping cart. you will be given the option to pay or continue shopping. When you pay, we will ask for your shipping details and the desired shipping method. You can then choose from a number of payment options. After receipt of payment, your order will be processed and you will receive a confirmation by e-mail.
It may happen that a product is sold out on our website, but we do our best to replenish everything as quickly as possible. If the product is sold out, you can leave your email address on the product page to receive an email notification when the product is back in stock.
You can have an order delivered to a company address on our site; our checkout process offers an option to enter the company name. Unfortunately, it is currently not possible to enter a VAT or Chamber of Commerce number when placing an order.
If you have not received confirmation of your order, we advise you to contact our customer service.
Unfortunately it is currently not possible to receive an invoice with your order. After placing an order on our website, an order confirmation will be sent by email and we will include a printed packing slip with the shipment itself.
If there is something wrong with your order, we advise you to contact our customer service.
No, the prices on our website do not include import duties. You only pay import duties if you order from a country outside the EU.
Yes, all prices on our website include VAT.
We offer the following payment options on our website: Amex, Mastercard, Visa, Apple Pay, Bancontact, iDeal, Klarna and Sofort Banking.
In the event that something goes wrong with your payment, we advise you to contact our customer service. We will try to resolve this for you as quickly as possible.
CVC/CVV/CID is a verification method to prevent online fraud. It is a security code that requires the owner to physically have the payment card so that he/she can enter the three- or four-digit code on the card itself when making online transactions.
Unfortunately, it is not yet possible to pay in your own currency. All prices on our website are in EUR.
Payments made on our website are processed immediately. This applies to all payment options except Klarna, because you have chosen the option to pay afterwards.
We don't like spam either, so we will only message you if we have something important to say. You will receive a newsletter from us approximately once or twice a month.
In every newsletter you will find the option at the bottom to unsubscribe. All you have to do is click on the link and you will be automatically unsubscribed.
To enjoy your Blush jewellery for a long time, it is important to handle your jewellery with care. If you are not wearing your jewellery, it is best to store it properly. This can be done in the Blush box in which your piece comes.
Maintain the shine of your blush jewellery by polishing the gold with a jewellery polishing cloth. To clean the zirconia, place the jewellery in a sealed container with pure alcohol (available at your local pharmacy) for 1 hour. Use a small soft brush to clean the zirconia and dry with a chamois cloth. Do not rinse with water, as this may leave limescale. When wearing pearl jewelry, avoid direct contact with perfume, pure alcohol, cleaning products and other cosmetic products.
It is possible to order personalized jewelry via our webshop. All products that can be personalized can be found on the personalized jewelry page.
It is possible to order a custom piece of jewellery from us, but we would like to refer you to one of our dealers dealers.
A zirconia is an artificially produced crystal. A zirconia is made of very hard material and is highly resistant to scratches. It is also difficult to see the difference between a diamond and a cubic zirconia with the naked eye.
Carat indicates how much pure gold is contained in a piece of jewelry. A 14 carat piece of jewelry consists of 58.5% gold. The rest is supplemented with copper and/or silver.
Several pieces of jewellery in our collection can be engraved, but not all. All products that can be engraved can be found on the personalized jewelrypage.
Als je meer informatie wilt over een specifiek product, dan kan je op de productpagina op onze website meer informatie vinden. Mocht je nog meer vragen hebben of informatie willen, dan kan je altijd contact opnemen met onze klantenservice.
All Blush jewelry is made of 14 carat gold. We offer yellow gold, rose gold, white gold or a combination.
All products we have available can be found on our website. If you are looking for a product from a previous collection, you can always contact our customer service.
Unfortunately, we do not adjust jewelry sizes. If you need a different size, we advise you to place a new order. Please note that if you have had the size adjusted at a jeweler, the warranty of your Blush jewelry will be void. If you would like to have a product custom made, we recommend that you contact one of our dealers.
When a product is sold out on our website, you have the option to leave your email address to receive notifications as soon as the product is back in stock.
To help you find the right size, we have created a page that you can print out to compare our ring sizes with the ring sizes you already have at home. In addition, this page offers a measuring tape with which you can measure the circumference of your finger and find the right size.
We work with natural stones for some products. In this case, each stone is a unique specimen and can therefore differ in color.
In the Netherlands, as a brand that sells gold jewelry, we are obliged to follow the warranty law. This law ensures that all precious metal objects must first be inspected by an authority that can test whether the piece of jewelry is actually made of precious metal and whether its content is high enough to meet Dutch standards. If the jewelry is approved, the body that inspects it stamps or lasers a quality mark on it.
Practical parts, such as pousettes and closures, can be ordered, but not via our website. For this you can go to the nearest Blush dealer. You can find this at our dealer locator on the website.
If you have lost your pousettes within the warranty period, we advise you to contact our customer service or visit one of our dealers. You can find these dealers on our dealer locator on the site.
Blush jewellery has a warranty period of six months. If something is wrong, we will try to solve it for you as quickly as possible. If there is a defect after the warranty period has expired, you can have your jewelry repaired at an official Blush dealer.
We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than within 14 days of receipt of the cancellation notice. However, we may wait with reimbursement until we have received the products, or until you have demonstrated that you have sent them. The purchase amount will be refunded using the same payment method you used to make the purchase (as far as technically possible).
If your refund is incorrect, we advise you to contact our customer service.
As soon as we have received your goods back in good order, we will send a notification to Klarna that will correct this with your outstanding invoice. Please note that you must return the goods within the payment term offered by Klarna. Klarna offers an additional option to postpone payment a little longer if necessary.
As soon as we have received your return shipment, you will receive a confirmation of receipt from us. We will refund the entire purchase amount (including any shipping and payment costs) as quickly as possible, but no later than within 14 days of receipt of the cancellation notice. However, we may wait with reimbursement until we have received the products, or until you have demonstrated that you have sent them.
Each order must be registered separately on our website for returns. You will receive a separate returns label for each registered return. Unfortunately, it is not possible to return multiple orders at the same time in one package.
If you would like to return your order or part of it, you can register your return on our returns page register your return here. You can register your return on this page using your order number and your email address. Once you have completed all the steps, you will receive a returns label from us, after which you can hand in your return at your local service point. Keep the shipping receipt safe until your refund has been processed. This returns service is free for all orders in the Netherlands & Belgium, provided the return is registered within 30 days of purchase.
All products available on our website can be returned, including earrings. Returns can be registered up to 30 days after purchase.
Our return address is: Elements Logistics BV. Lemelerbergweg 42, 1101AM Amsterdam. Please note that if you want to return a product, you can register it on our website within 30 days of receipt via our returns portal, after which you will receive a return label from us to return your product to us free of charge.
Our jewellery has a warranty period of six months. In case of a production error, we offer a 24-month warranty.
A production error can unfortunately occur and we can notice these errors if the same problem often arises with a product. If you have a problem with any of our jewellery and suspect it is a production error, please contact our Customer Service.
Unfortunately, it is currently not possible to exchange products for another size. In this case you can use our returns service and place a new order with the correct size on our website.
It is possible to cancel an order that has already been placed as long as it has not yet been shipped. Please contact our customer service for this. After you have received an email with a shipping confirmation, it is no longer possible to cancel the order. You can then return the package after receipt according to the regular return procedure. This is currently offered free of charge for orders in the Netherlands and Belgium.
Once your order has been placed, it is unfortunately not possible to change it yourself. In this case, you can contact our customer service who can change or cancel your order provided it has not yet been shipped.
If you have received the wrong item, we advise you to contact our customer service.
If an item is missing from your order, we advise you to contact our customer service immediately.
Your order will be carefully packaged. Blush jewellery is packed in a blush gift box so that you can give or store the jewellery in an appropriate way.
No, unfortunately this is not possible. We do not have a physical location where you can pick up orders from our online store. If you would like to see and/or try on the products before purchasing, we would like to refer you to one of our dealers. You can find your nearest dealer via the dealer locator on our site.
If you have not received anything when you should, we advise you to contact our customer service. We will try to resolve this for you as quickly as possible.
If you have received your package damaged, it is best to contact our customer service immediately. They will try to resolve this for you as quickly as possible.
Unfortunately it is not possible to have your order delivered to a PO box.
Once your order is packed and ready to ship, you will receive an email with a link with which you can track your order.
Once your package has been shipped, unfortunately we can no longer make any changes. Various carriers will offer the option to adjust the delivery time. To do this, we recommend that you look up your shipment on the website of the carrier with which your package will be delivered.
We do everything we can to ship your order as quickly as possible. For the Netherlands, orders placed on working days before 3 p.m. will be delivered the next working day with PostNL. Orders placed Monday to Thursday between 3:00 PM and 11:59 PM will be delivered the next day with Trunkrs (evening delivery), if you choose this option. Shipping to Belgium takes approximately two working days.
We want to continuously improve our service and take complaints seriously. You can contact our customer service for this.
If something is not correct on our site, we would like to hear from you! You can contact our customer service to report this to us directly.