Our customer service department can be reached from 9am until 6pm Monday to Thursday. On Fridays we can be reached from 9am until 5pm. Our customer service can be reached by phone on +31(0)20 342 80 40 or via email at email@example.com. You can also reach out to us by filling out the contact form on our website.
Blush jewellery has a standard warrantee period of six months. In case of a production error we offer twenty four months of warrantee.
In case you forgot your password, you can go to the login page on our website and click on "Forgot password". You can then enter your email address and we will send you an email that allows you to reset your password.
Yes, you can order on our website without creating an account. We do however recommend that you creata a free account, as it will allow you to see your order information anytime.
Your order will be delivered for free in the Netherlands, Belgium and Luxemburg. For shipments outside of these countries we will charge a delivery fee. These charges depend and the delivery country and will automatically be applied in the check-out process.
If you have a discount code or giftvoucher, you can enter this in the online check-out when you are placing your order.
Unfortunately at the moment we do not sell giftcards on our webstore.
Once you have placed your order it is, unfortunately, no longer possible to change your delivery address yourself. In this case we recommend you to reach out to our customer service. In case your order has not been shipped yet, our customer service department will be able to amend the delivery address.
Yes, you can find our jewellery at one of our dealers' shops. You can find the nearest shop on our dealer locator.
We have tried to make our purchasing process as easy to use as possible. On the product pages you can add the product you are interested in, to your cart. Once you open you cart you can see all of your selected items, You can then choose to continue shopping or to start the check-out process. In case you choose to advance to the check-out, we will as you to fil out your delivery address and preferred delivery method (in case multiple options are possible for your address). After receiving the payment, we will prepare your order for shippind and we will send you a confirmation email.
It is possible that an item is out of stock on our website, but we will try to replenish as fast as possible. In case a product is sold out, you can submit your email address on the product page, in order to receive an email from us once the item is back in stock.
You can add send your order to a business address by adding the name of the business in the check-out process. Unfortunately; at the moment is it not possible to add your VAT of business registration number in the check-out.
In case you did not receive an order confirmation email, please reach out to our customer service so we can assist you in making sure your order went through properly.
If there is something wrong with your order, please reach out to our customer service and we will try to solve the issue as soon as possible.
No, the prices on our website do not include import tariffs. You will only be charged import tariffs if you order from a country outside of the EU.
Yes all the prices on our website are including VAT.
We offer the following payment methods on our website: Amex, Mastercard, Visa, Apple Pay, Bancontact, iDeal, Klarna and Sofort Banking.
In case something goes wrong with your online payment, please reach out to our customer service. We will try our best to make sure we can solve this for you as soon as possible.
CVC/CVV/CID is an online verification method to avoid fraude. It is a security code that requires the owner of the account to have the payment card in hand, to add the 3 -or 4 digit code during the online transaction.
At the moment it is not possible to pay using your own currency. All prices on our website are stated in euros.
All payments made on our website are processed immediately, except for payments made with Klarna, as this payment option allows you to settle the payment afterwards via Klarna.
We also do not like spam, so we will only send you an email when we have important news to share with you. You can expect to receive a newsletter from us once or twice per month
In every newsletter you will find a link at the bottom of the email, to opt-out of future mailings. All you have to do is click on this link and you will be unsubscribed from our newsletter.
To make sure you enjoy your jewellery for as long as possible, it is important to take extra care of your piece of jewellery. When you are not wearing the items, it is best to safely store the items. You can do this in the giftbox that your item arrives in.
Maintain the shine of your Blush jewsllery by cleaning the item with a soft piece of cloth for jewellery cleaning. To clean the zirconia, place the item in a closed jar filled with pure alcohol (available at your local chemist) for 1 hour. Use a soft brush to clean the ziconia and dry it off with a chamois cloth. Do not rinse with water as this can create lime scale on the jewellery. For items with pearls avoid direct contact with pure alochol, cleaning liquids and cosmetics.
It is possible to get a piece of jewellery customized. Although, for this, we would like to refer you to one of our dealers.
A zirconia is an artificially produced crystal. A zirconia is made of very durable material and does not easily get marks. For the naked eye it is very difficult to differentiate between a diamond and a ziconia.
The amount of carat indicates how much pure gold is in the piece of jewellery. A 14 carat gold item contains 58.5% gold. The rest of the alloy consists of copper and/or silver.
Many of our items can be engraved, but not all of them. Our signet rings, for example can be engraved. Unfortunately we currently do not offer this service on our website, but we recommend you reach out to one of our dealers to get your item engraved. View our dealer locator to find your nearest dealer.
If you would like to know more about a product you can find more information on the dedicated product page on the website. Should you have any additional questions, please contact our customer service.
All of the Blush jewellery is crafted from 14 carat gold. We offer a selection of yellow gold, rose gold, white gold or a combination of these.
All of the products in our collection are available on our website. In case you are looking for a product from a previous collection, please contact our customer service.
Unfortunately we cannot adjust the sizes of the jewellery. Should you need a different size, we recommend you place a new order on our site and return the wrongly ordered size. Keep in mind that in case you let a jeweller adjust the size of your piece of jewellery, our Blush warrantee will expire. In case you would like to have an item custom-made, please contact one of our official dealers.
When a product is sold out, you can enter your email address on the product page to receive an email update when the product is back in stock.
To help you find the right size, we have created a page that you can print out to help you compare our ringsizes to ones you have at home. This page also offers a ruler for you to measure your finger and find the right size.
Some of our products contain natural stone. Every stone in this case is unique and therefore color differences can happen.
Part such as push back closures or necklace closures can be ordered separately, however this is curently not possible via our website. To order these parts please visit your nearest Blush dealer. You can find the nearest location on the dealer locator.
In case you have lost your push back closures during the warrantee period, we recommend you to contact our customer service or to visit one or our Blush dealers. Your nearest Blush dealer can be found on the dealer locator.
All Blush jewellery has a warrantee period of six months. Should something hapen with your jewellery during this period we will try to solve this as soon as possible. In case your jewellery becomes defective after the warrentee period has expired, we recommend you to visit one of our Blush dealers who can help you with the reparation of the item.
As soon as we have received your returned items, we will initiate the refund for the received items (including shipping -and payment costs) as soon as possible. This will take a maximum of up to 14 days. The refund will take place via the same payment method as the on that has been used to place the order.
If the refund amount you have received is inaccurate, we advise you to contact our customer service.
As soon as a we have received your return, we will send a notification to Klarna. In their end, Klarna will then correct this on your invoice. Keep in mind that Klarna maintains a payment period, in which the items need to be returned. Klarna does offer the ability to extend the payment period.
As soon as we have received your returned items, we will send you a confirmation email. We will then refund the amount of the items returned (including any shipping and payment costs) as soon as possible, maximum within 14 days.
Every order thet you would like to return needs to be submitted separately. For every order that you request a return for, you will receive a return label.
If you would like to return your order, or part of your order, you can go to our our returnspage and submit your return request. On this page you can register your return request by entering your order number (including # in front of the number) and your postal code. Once you have completed the steps for the return request, we will send you a return label that you can use to submit the return at your local PostNL service points. Please make sure you keep the return confirmation, until you have received your refund. The return service is free of charge for all orders in the Netherlands and Belgium, for all orders that have been submitted for a return within 30 days after placing the order.
All items on our website can be retuned up to 30 days after purchase, including the earrings.
Our returns address is: Elements Logistics BV. Lemelerbergweg 42, 1101AM Amsterdam. Keep in mind that in case you would like to return your items, that this return needs to be submitted within 30 days after you placed the original order. You can submit your return by filling out the returns form here, after which we will send you a return label to return your item free of charge. Please note that this service is offered free of charge in The Netherlands and Belgium.
Unfortunately at the moment it is not possible to exchange you order for a different item. In this case you can use our returns service for your iriginal order and place a new order on the website to receive the other size.
It is possible to cancel your order after it has been placed and before it has been shipped. In this case, please contact our customer service as soon as possible. If you have already received a shipment notification via email, it will not be possible to cancel the order as it will already be in transit at the shipping provider. Once you have received this order you can return the item, using our standard returns procedure. At the moment this is offered for free for all orders in The Netherlands and Belgium.
Once you have placed you order, it is no longer possible for you to amend any details in the order. In this case please contact our customer service, as they will be able to amend parts of the order or cancell the order completely, if the order has not been shipped yet.
If you have received the wrong item, we advise you to contact our customer service.
If there is an item missing from your shipment, please contact our customer service.
Your order will be handled with care. Blush jewellery is shipped in a giftbox, to make sure you can gift and safely store the item.
No, this is not possible. For our webstore, we do not have a location where you can come to collect the item. In case you would like to see or try on the jewellery before purchase, we would like to refer you to one of our dealers. Your nearest dealer can be found on our dealer locator on our website.
Should the Track and Trace indicate that you should have received your order, but you have not; please contact our customer service. We will try to resolve this for you as soon as possible.
In case your shipment has arrived and the box is damaged, please contact our customer service.
At the moment it is not possible to receive your order at a P.O. box.
As soon as your order has been packed and is ready for shipping, we will send you an email with a link that will allow you to follow your order.
After your order has been shipped, we can no longer make any changes in the order or the delivery time. Various shipment providers will allow the recipient to amend the delivery time. To arrange this we recommend you to contact the shipment provider that will deliver your order.
We will do our best to ship your order as soon as possible. For The Netherlands; orders placed on working days before 3pm will be delivered the same day via PostNL. Orders places on Monday to Thursday between 3pm and midnight, can be delivered the next day if you select "Red Je Pakketje" as delivery method. Shipments to Belgium will take approximately 2 working days.
We continuously want to improve our service and treat all complaints with care. If you would like to submit a complaint, please reach out to our customer service.
Have you found an issue with our website? We would like to hear from you! Please reach out to our customer service to report the issue.